AI4Seniors Cancellation and Returns Policy - 2026

At AI4Seniors, we strive to provide you with exceptional products and services. However, we understand that there may be situations where you need to cancel or return an order. This Cancellation and Returns Policy outlines our guidelines and procedures for cancelling or returning products. Please read this policy carefully to familiarize yourself with the terms and conditions.

1. Order Cancellation

You may request to cancel your order within 24 hours of placing it by contacting our customer service team via email or phone. We will make every effort to accommodate your request.

If your order has already been shipped or falls outside the 24-hour cancellation window, it cannot be cancelled. You may refer to our Returns Policy (section 2) for information on returning the order.

2. Returns and Exchanges

 AI4Seniors accepts returns within 2 days from the date of delivery. To be eligible for a return, the following conditions must be met:

The product must be unopened, unused, and in its original condition.

Any seals or packaging must be intact and undamaged.

The product must have been purchased directly from AI4Seniors . We cannot accept returns for products purchased from third-party retailers.

3. Return Process

To initiate a return, please contact our customer service team with your order details. They will provide you with instructions on how to proceed with the return.

You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.

Please ensure that the returned items are securely packaged to avoid damage during transit.

Once the returned items are received and inspected, we will notify you of the approval or rejection of your return.

Approved returns will be eligible for a refund to the original payment method used for the purchase. Please allow 10-12days for the refund to be processed and reflect in your account, depending on your bank or payment provider.

4. Exchanges

If you received a defective or incorrect item and wish to exchange it for the correct product, please contact our customer service team within 10-12 days of receiving the order.

We will guide you through the exchange process and provide instructions on how to return the incorrect or defective item.

Once the returned item is inspected and approved, we will proceed with sending you the correct product as soon as possible, subject to stock availability.

5. Non-Returnable Items

The following items are non-returnable:

Opened or used products

Products that have been personalized or customized

Products purchased from third-party retailers

Please ensure that you carefully review your order before completing the purchase.

6. Refunds

If a return is approved, a refund will be issued to the original payment method within 10-12 days used for the purchase.

The refund will include the product's purchase price, excluding any shipping charges.

Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.

7. Customer Support

Our customer service team is available to assist you with any questions or concerns regarding cancellations, returns, or exchanges. Please contact us via email or phone, and we will be happy to assist you.

AI4Seniors reserves the right to modify or update this Cancellation and Returns Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

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